Our Commitment to Customer Satisfaction

At Promosoftwares.com, we strive to provide exceptional customer service and ensure your satisfaction with your purchase. We understand that sometimes things may not go as planned, so we’ve outlined our refund and return policy below.

General Refund Policy

• Digital Products (Product Keys, Accounts, Subscriptions): Due to the digital nature of these products, refunds are generally not possible once the product key or activation code has been delivered.
• Physical Products: For physical software packages, you may be eligible for a refund or exchange within 30 days of purchase if the product is defective or damaged.

Reasons for Refunds

We will consider refund requests in the following circumstances:

• Defective Product Keys: If you receive a product key that doesn’t work as intended and our support team cannot resolve the issue.
• Technical Support Issues: If our support team is unable to resolve installation or activation problems.

Refund Exclusions

Refunds will not be issued for:

• Change of Mind: If you decide you don’t want the product after purchasing or redeeming it.
• Incorrect Product: If you accidentally purchased the wrong product version or edition.
• Compatibility Issues: If the product doesn’t meet your expectations or is incompatible with your system, please ensure you check the software’s system requirements before purchasing.
• Product Use Issues: For issues related to using the software, please contact the manufacturer’s support.

Return Process for Physical Products

1. Contact Support: Within 30 days of purchase, contact our support team to request a return authorization (RA).
2. Packaging: Ensure the product is in its original condition, unopened, and with all accessories.
3. Shipping: Return the product to the address provided in the RA within the specified timeframe. You are responsible for return shipping costs unless the product is defective.
4. Refund Processing: Once we receive the returned product, we will inspect it and process a refund or replacement as applicable.

Important Notes

• Timely Reporting: For defective product keys or redemption errors, please report the issue within 30 days of purchase.
• Product Key Restrictions:
  • Microsoft Account Binding: Microsoft product keys are typically tied to your Microsoft account and cannot be transferred or refunded.
  • Regional Restrictions: While most products on our website can be used globally, some products are restricted to specific regions or countries. Pay close attention to product titles that include country or region names to ensure you’re purchasing the correct version for your location.
• Support Assistance: Our support team is available to help with any installation or activation issues before requesting a refund.

By purchasing from Promosoftwares.com, you agree to these terms and conditions.

For any further questions or assistance, please contact our support team.